Consistency of Shea Butter depends strongly on temperature. In sommer on warm days it can become very soft and even liquid. In winter days it will be quite hard, if you have it in your hand bag. You can use  a spoon or similar to get little pieces out of the jar. These will become soft again in your hands. If temperature in your appartment is to low, you can store the shea butter on a rediator. Shea Butter is used to higher temperatures out of its "homeland" Africa and will not be damaged by moderate heat.